Refund Policy
Refund & Returns Policy - Norix Luxe
Norix Luxe par hamari koshish hoti hai ke aap tak behtareen quality ki products pohnchain. Agar aap kisi wajah se apni purchase se mutmain nahi hain, to hum yahan aap ki madad ke liye mojud hain.
1. Returns ki Muddat (Return Window)
Aap order milne ke 7 din ke andar return ki request kar sakte hain. 7 din guzarne ke baad hum return ya exchange accept nahi kar sakenge.
2. Return ki Sharait (Conditions)
Item return karne ke liye niche di gayi sharait ka hona lazmi hai:
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Product bilkul original condition mein ho, jaise aap ko mili thi.
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Product istemal (Used) na ki gayi ho.
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Original packaging aur tags intact honi chahiye.
3. Non-Returnable Items
Niche di gayi products return ya refund nahi ki ja saktin:
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Sale ya Discounted items.
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Personal care items (maslan skin creams, makeup) agar un ki seal khul chuki ho.
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Undergarments ya jewelry (hygiene ki wajah se).
4. Refund ka Proccess
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Return item receive hone aur inspect karne ke baad, hum aap ko email ya WhatsApp par inform karenge.
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Agar aap ka refund approve ho jata hai, to payment aap ke diye gaye Bank Account, JazzCash, ya EasyPaisa mein 3-5 working days mein bhej di jayegi.
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Delivery Charges: Delivery charges refund nahi kiye jatay, sirf product ki qimat refund hogi.
5. Exchanges
Hum sirf un items ko exchange karte hain jo Damaged ya Wrong deliver hui hon. Agar aap ko kharab product mili hai, to foran hamari support team se rabta karein.
6. Return Shipping
Return karne ke liye parcel hamare warehouse tak pohnchane ke charges Customer ko ada karne honge. Hum mashwara dete hain ke kisi traceable courier service se parcel bhejen.
7. Rabta Karein (Contact Us)
Return ya Refund shuru karne ke liye hum se rabta karein:
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Email: info@norixluxe.com